1. Services
We provide childcare for the client's children at the client's home, accommodation, or other locations.
Terms
Terms of Service
Babysitter Yuimaru — Service Terms (English translation; the Japanese version prevails)
2. Ages and conditions
・Ages: from about 3 months to 12 years (elementary school)
・Infants must be able to drink milk from a bottle.
・We can look after up to 3 children. Depending on the children's ages and number, location and type of support, we may need to discuss this with you for safety reasons.
・We cannot care for a child with a fever of 37.5°C or higher, vomiting or diarrhea on the day.
・We cannot care for any child not declared in advance.
3. Bookings
・The date, time and place are decided according to your advance booking.
4. Prices and payment
・Prices are based on the price list presented in advance.
・Your booking is confirmed once you approve the quote.
・Please pay in cash or by bank transfer.
5. Information in advance
For safe childcare, please tell us accurately about allergies, medical conditions, medication, developmental traits, emergency contacts, etc.
We cannot be held responsible for accidents caused by missing or false information.
6. Safety and emergencies
・Safety is our top priority.
・In an emergency we may call 119 (ambulance) or take other necessary action.
・If a visit to a medical institution is needed, medical and travel costs are paid by the client.
・We only give medicine prescribed by a doctor, and only when requested in advance.
7. Outings and activities
Walks, parks, the sea, pools and similar activities take place only with your prior consent. They may be cancelled depending on weather or safety.
8. What we cannot do
We cannot:
・hand your child over to a third party without permission
・transport your child in our own car
・give over-the-counter medicine
・do housework
・cook with fire or knives
・perform anything that counts as medical treatment
We may stop the service in the event of abusive or intimidating behavior.
9. Cancellations
Cancellation fees follow the policy below. If we cannot provide the service for reasons on our side, we refund in full.
Cancellation fees
・Before 17:00 two days before: free
・From 17:00 two days before: 25% of the total
・From midnight to 17:00 the day before: 50% of the total
・From 17:00 the day before, or on the day: 100% of the total
Shortening your booking
・From two days before until 17:00 the day before: 50% of the shortened time is refunded
・From 17:00 the day before, or on the day: no refund for shortened time
Illness, typhoons and other unavoidable reasons
If you cancel for unavoidable reasons — flight or ferry cancellations due to typhoons, weather warnings, sudden illness of your child or family, accidents — the cancellation fee is waived when you submit proof.
※Without proof, the regular cancellation policy applies.
※For tour cancellations by our partner shops, the special conditions written in each plan take priority.
Examples of proof
・Flight cancellation: cancellation email or certificate from the airline
・Illness or injury: dated patient card, consultation slip, hospital receipt, etc.
・Accident: records or certificates from the police or insurance company
Refunds
If you planned to pay in cash on the day, please pay the cancellation fee by bank transfer.
If you already paid by bank transfer, we refund the amount minus the transfer fee.
10. Disclaimer
We are not liable for damage caused by natural disasters, transport disruption, force majeure or missing information, except in cases of gross negligence on our part.
11. Personal information
Personal information we receive is used only to provide our service and for safety management, and is handled appropriately.
12. Contract
The contract is formed when the booking is confirmed after you have checked the details and approved the quote.